Mr Luck Privacy Policy

At Mr Luck, we are committed to protecting your personal data and respecting your privacy every time you visit mrluck.com. This Mr Luck Privacy Policy explains what information we collect, how we use it, and the choices you have when you play at our online casino. We are operated by Jupiter Gaming Limited, licensed under the UK Gambling Commission (licence number 67098) and the Jersey Gambling Commission (licence RGO-2600-30). By registering an account or completing your Mr Luck login, you agree to the practices described in this policy.

Information We Collect

Here at MrLuck, we collect information directly from you and automatically through your use of our services. When you register for a Mr Luck casino account, we ask for your full name, date of birth, address, email address, phone number, and payment details. We require this information to verify your identity, confirm you are 18 years of age or older, and comply with UK anti-money laundering and responsible gambling regulations.

• We collect registration details such as your name, contact information, and date of birth
• We record your Mr Luck login credentials and account activity, including deposits, withdrawals, and gameplay history
• We gather technical data such as your IP address, device type, browser, and operating system when you use our MrLuck app or desktop platform
• We collect information you provide when contacting our customer support team by email or live chat
• We may collect documents submitted during identity verification, such as proof of address or a copy of your ID

How We Use Your Information

Our MrLuck platform uses your personal data for several essential purposes. We use your information to manage your account, process deposits and withdrawals, and deliver the games and promotions you choose to play. We also use your data to communicate with you about your Mr Luck welcome bonus eligibility, ongoing promotions shown in the My Rewards section, and important account notifications.

• We use your data to verify your identity and age before allowing wagering activity
• We process your information to detect and prevent fraud, money laundering, and problem gambling behaviour
• We use your contact details to respond to enquiries submitted through our live chat or to [email protected]
• We may use your gaming history to personalise offers, such as Drops & Wins prize eligibility or loyalty rewards
• We use aggregated and anonymised data to improve our games, website performance, and customer service

Cookies and Tracking Technologies

We at MrLuck use cookies and similar tracking technologies to enhance your experience on our website and mobile app. Cookies help us remember your preferences, keep you signed in during your session, and understand how players interact with our games and promotions. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our Mr Luck casino online platform.

Sharing Your Information

Our Mr Luck team only shares your personal data when necessary and always in accordance with UK data protection law. We may share your information with regulatory authorities, including the UK Gambling Commission and the Jersey Gambling Commission, as required by our licensing obligations. We also share limited data with trusted third parties who help us operate our services.

• We share payment information with processors handling Visa, Mastercard, and Apple Pay transactions
• We share data with game providers such as Pragmatic Play, Play'n GO, Blueprint Gaming, Games Global, and Slingo to deliver our slots, live dealer tables, and instant win games
• We may share information with identity verification and fraud prevention services
• At MrLuck Casino, we may share data with responsible gambling organisations, including self-exclusion schemes such as GAMSTOP, where legally required
• We disclose information to law enforcement or regulators when compelled by law

We do not sell your personal data to third parties for marketing purposes without your explicit consent.

Data Security

Choose Mr Luck - we protect your data using industry-standard encryption, secure servers, and strict access controls. We regularly review our security procedures to safeguard against unauthorised access, alteration, or disclosure of your personal information. While we take every reasonable step to secure your account, no method of electronic transmission is completely infallible, and we encourage you to use a strong password and keep your Mr Luck casino login details confidential.

Data Retention

We at MrLuck retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, accounting, and regulatory reporting obligations. Typically, we retain account and transaction records for a minimum period required under UK gambling and financial regulations, even after you close your account. Our Mr Luck privacy practices ensure that data no longer required is securely deleted or anonymised.

Your Rights

Under UK data protection law, you have several rights regarding the personal information we hold about you. If you have questions about your Mr Luck reviews history, transactions, or account data, you can contact MrLuck support to exercise these rights.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You have the right to object to certain types of processing, including direct marketing
• You may request a copy of your data in a portable format
• You can lodge a complaint with the Information Commissioner's Office if you believe your data has been mishandled

Age Restrictions and Verification

Welcome to Mr Luck Casino, where we strictly enforce a minimum age requirement of 18 for all registered players. We use age and identity verification checks, including document requests, to confirm eligibility before permitting deposits, withdrawals, or access to our MrLuck games library. Wagers are accepted only from players located in the United Kingdom, and accounts are open exclusively to UK residents.

Marketing Communications

We may send you marketing communications about promotions, your welcome bonus, or ongoing rewards through the My Rewards section if you have opted in to receive them. You can withdraw your consent to marketing at any time by adjusting your account preferences or contacting our support team.

Third-Party Links

Our Mr Luck website may occasionally contain links to third-party websites. We are not responsible for the privacy practices or content of external sites, and we encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Mr Luck Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting an updated version on our website, and we encourage you to review this page periodically.

Contact Us

If you have questions about how we handle your personal data, please contact our support team via live chat, available 24/7, or by email at [email protected]. We are here to help with any concerns regarding your privacy, account security, or data protection rights while you enjoy our slots, Megaways titles, live dealer games, and other offerings at Mr Luck.